Introduction to Call Center

Have you ever called a business and had to speak with someone(s) working in a call center? Were you frustrated with the product or service and screamed at the representative? Did you feel better after ruining someone elses day? Do you think by screaming at someone you cant see will help you get what you want? If you have answered yes to one or more of these questions please think carefully about the question below:

Have you thought about what it might be like to be an employee within a call center?

As a call center employee, I know the perks and also the downfalls of working in a call center.

Check back for the emotional rollercoaster that employees of call centers go through everyday. It may make you happy, sad, and/or mad.

Sneak Peak:
A customer calls in screaming, after I have not changed my monotone voice throughout the coversation she finally states. I'm not a bitch, I'm a really nice person!