First time

This one is for you Frankie V!

It was a sunday evening, the call center was slow and I was pretty bored. "Alabama", states the female voice in my headset. I get the information I need from my caller, as usual. Pretty soon I'm dealing with the most bizzare caller I have ever had... so far. One moment he is screaming obsenities, the next he is apologizing, then rambling to freaking out again, telling the devil to get out of his house and he knows the games Satin plays and is screaming for him to get out of his life, then apologizing again. This goes on for approximately 23 minutes. After that, the last 2 minutes, this caller is thanking me for bringing his happiness back to him and for bringing his sense of humor back. (I think I said mm hmm about 100 times throughout this conversation and not much more) The caller really had talked himself into being "happy" again. After the caller is done thanking me, he asks me to marry him and then states Marry Me! After I tell him I am married, the call is finally over and I click my release button as soon as I can.

For some of you who may not know, most call center employees have what my place of employment calls "goals" every month. These include sales, Quality Assurance, and my struggle, handle time. I consistently miss my handle time goal every month, which means I am talking too much on the calls. This is an average number of all calls handled each day and let me tell you, a 25 minute call does not average well on a sunday that is super slow. So thank you, Mr. mood swings.